Return & Exchange
About Return
I. Order Cancellation
We understand that plans can change unexpectedly, which is why MUSICOZY® is committed to providing a flexible cancellation policy. If you need to cancel your order, please contact us at service@musicozy.com before it ships. We will respond promptly and do our best to cancel the order and issue a full refund. If your order has already shipped, please notify us as soon as possible, and we will assist you with the return and refund process.
II. 30-Day No-Reason Return Policy
1. Return Period
Shop with confidence—MUSICOZY® offers a 30-day no-reason return period. You may request a return within 30 days from the date of receipt.
2. Return Conditions
· Brand New and Unopened: Products must be in brand new, unused, and unopened condition with intact packaging.
· Original Accessories: Please return all accessories and freebies that came with the product.
· Shipping Costs: Return shipping costs are to be borne by you, and the original shipping fees are non-refundable.
· Complete Documentation: Please provide a copy of the official receipt or proof of purchase to expedite the processing.
· Special Note: Clearance items and non-MUSICOZY® branded products are not eligible for this policy.
III. Return Process
Contact Customer Service: Email service@musicozy.com to check the return conditions, providing your order number and a brief description.
Obtain Approval: Customer service will respond within 24 hours and send you the return instructions.
Safely Return: Pack and send the item back as instructed. It’s recommended to insure the shipment and bear the return shipping costs.
Refund Processing: Once we receive the returned item, we will process the refund within 5 business days.
Tip: We are committed to ensuring you have a pleasant MUSICOZY® experience. To ensure a smooth return process and resolve your issues promptly, we recommend contacting our support team before returning any products. We do not accept returns without prior approval from the support team. Thank you for your understanding.
About Exchange
I. Exchange Conditions
Non-Quality Issues: Within 30 days of receipt, unused products may be exchanged for reasons such as size mismatch, with the return shipping cost to be borne by you.
Quality Issues: If a product is damaged due to quality issues within the warranty period, please contact our customer service team for assistance. They will provide you with a solution that best suits your needs.
II. Quality Issue Verification
Please provide your order number, clear photos or videos of the product issue, and a detailed description to facilitate quick processing.
III. Exchange Process
Contact Customer Service: Email service@musicozy.com to check the exchange conditions, providing your order number and a brief description.
Obtain Approval: Customer service will respond within 24 hours and send you the exchange instructions.
Safely Return: Pack and send the item back as instructed. It’s recommended to insure the shipment and bear the exchange shipping costs.
Refund Processing: Once we receive the returned item, we will process the refund within 5 business days and send out the new item as quickly as possible.
Tip: We are committed to ensuring you have a pleasant MUSICOZY® experience. To ensure a smooth exchange process and resolve your issues promptly, we recommend contacting our support team before returning any products. We do not accept returns without prior approval from the support team. Thank you for your understanding.